The estimated delivery time for products is 24 to 72 hours on business days. For more information regarding shipping, refer to our Shipping Policy.
Shipping cost: Spain 4.95€ Canary Island 19€ Europe 19€ This cost will depend on the delivery address. All orders shipped to the Canary Islands, outside the EU and the UK, may incur taxes imposed by local governments. For more information regarding shipping, refer to our Shipping Policy.
Once you make the purchase, we will ask for your email and mobile number to ensure the delivery is effective and you can follow up on the order. For specific situations, you can contact us at firstname.lastname@example.org.
RETURNS & EXCHANGES
The return period is 14 days from the receipt of the package.
Returns can be made following the instructions in our Returns and Withdrawal Policy. All items must be returned in perfect condition with the original packaging.
Steps to follow to make the return:
- Send an email to email@example.com indicating the order number and reason for returning the product.
- Close the box / bag.
- The shipment must be made by post or courier at the buyer's expense.
For more information about changes or returns, refer to our Returns and Withdrawal Policy
The refund of the amount paid for the purchase will be carried out as soon as possible once we have received the product within the return period and under the same purchase conditions. With a period of 5 to 10 working days.
Returns will always be made by the same way in which the product was purchased.
The leathers we work with at SAONARA are rigorously selected and comply with sustainability regulations, so they have to be cared for correctly.
We advise you to store your items in our cotton dust cover when you are not using them.
Avoid all contact with abrasive substances and perfumes, makeup, creams, oil, hydro-alcoholic hand gel ...
Avoid direct exposure to the sun and heat and contact with water. If your item gets wet, remove excess moisture, without rubbing, with a soft cloth and allow to dry at room temperature.
It is not advisable to wear light-skinned items with a dark garment.
Avoid using generic leather cleaning products as they can damage the leather.
All of our products are manufactured to the highest specifications and should, with enough care and attention, last a long time.
We provide a free repair service on bags that may have been damaged, for a period of 3 months from the date of purchase. This free service does not apply to other products.
Contact our customer service by email at firstname.lastname@example.org to inquire about a repair. All repairs are not possible; however we will strive to meet your needs.
SAONARA has carefully selected top quality materials to make your piece unique. We work hand in hand with the best artisans in our workshop in Ubrique, where the process and traditional techniques enrich the exclusivity of our design. We respect international standards for the protection and conservation of nature in all our creations.
You can contact us by email: email@example.com and we will answer you as soon as possible.